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Our Most Frequently Asked Questions

Management  (See All)

Order Tracking  (See All)

Tracking Orders Online

Ordered online? Go to the Track Order page and provide your order number and email to view the order status – no account login required. For all orders: you can find the ...

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Checking Order Status

The My Orders section of your account will display different statuses (ETA, etc.) while your order is being processed. Processing indicates we’ve received the order and are w...

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Returns  (See All)

After the RMA is issued, when is the product expected to be returned?

Products issued an RMA (Return Merchandise Authorization) number must return the product within 30 calendar days after the number was issued and received. 

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Who is responsible for the return item shipping?

 If Performance Health caused the product or shipping error, we are responsible for the return shipping cost.  If the customer ordered incorrectly, the customer pays the return...

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How do I report missing or wrong items in my order?

If your order is missing items or has been incorrectly filled, please contact Customer Service at 800.323.5547. Please have the following information readily available to acco...

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What returns are impacted by COVID-19?

Due to the COVID-19 outbreak, specific categories and quantities purchased will no longer be accepted for returns to protect our customers and employees:    Hand Sanitiz...

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Shipping  (See All)

Quotes  (See All)

How do I get a quote on a product or service?

To request a quote for a Performance Health product or service: Add the item(s) to your cart Go to your Cart Click the "Request Formal Quote" button below the car...

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Web Order Approval  (See All)

General Support  (See All)

All About Live Chat

What is Live Chat? Live Chat is a fast, efficient, and convenient way for you to communicate with our Customer Service team in real-time via messaging directly on our website....

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Business Account  (See All)

How does a buyer begin the application process to become a Business Customer?

To become a Performance Health Business Customer, you will need to contact customer service via phone call (800.323.5547) or email (customersupport@performancehealth.com) for t...

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How do I select the desired product to place an order?

When you have chosen your desired product, simply click the “Add to Cart” button.      If the product has multiple options (size, color, etc.) there will be a dropdown m...

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How do I create an account?

To open an account, start at the “My Account” (a silhouette of head and shoulders) icon and click “Create an Account”.     Answer the questions that appear in a pop-up w...

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How do I check to see if an order has been approved by the account manager, or if the order has shipped?

 At the top of the website and toward the right, there is a blue ribbon with an icon that shows a silhouette of head and shoulders (that is your account information).  While ...

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How do I add an address to an existing account?

At the top of the website and toward the right, there is a blue ribbon with an icon that shows a silhouette of head and shoulders (that is your account information).  While ho...

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Can I manage multiple Bill To accounts as the web order Admin?

Once your account has been set up to manage multiple billing accounts, hover over the "My Account" icon at the top of the page and click “Switch Account.”    A pop-u...

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Security  (See All)

Why did my password change?

Simply use the “forgot password” function to re-establish your log-in credentials. For your convenience, you may use your previous password or create a new one during this pro...

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What do I do when I suspect my login information has been misused?

If you suspect fraud, report it at once. If it appears your login information has been misused by other parties or fraudulent ordering is occurring on your account, please chan...

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Supply List  (See All)

Pricing  (See All)

Can pricing change at Performance Health without notice?

While every effort is made to ensure the accuracy of the pricing on the website, Performance Health reserves the right to change prices without notice.     If you receive sp...

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Billing and Invoices  (See All)

Can my Performance Health account receive paperless billing?

Performance Health will send invoices, credit memos, cash sale receipts, and account statements to customers electronically.    To begin paperless billing, Company ...

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Payment Methods  (See All)

What credit cards are accepted for payment?

We accept Visa, MasterCard, Discover Card, American Express, and GSASmartPay®.     If you are charging your order, please include:   The name on the card  The ca...

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Can a check or money order be used to make a payment?

Please mail your check/money order made payable to Performance Health along with your order.  Be sure to include tax and shipping charges.    Send all remittances to...

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Can I apply for an account and pay on terms?

An order can be charged to your Performance Health account.     For information on opening an account, call our Customer Service at 1.800.323.5547.     All ord...

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Tax  (See All)

How are sales tax and exemptions handled?

If the facility receiving the merchandise is in a state or locality that typically charges tax, and you are exempt from tax, include a copy of your exemption or resale certific...

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Performance Preferred Products  (See All)

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Capital Purchases  (See All)

Can Capital Equipment be ordered on the PH website?

Yes! Items that ship by freight can now be ordered on our website.     The truck icon on the product pages denotes that the product is oversized and ships by truck. After...

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What is a liftgate?

A liftgate is a piece of hydraulic (sometimes electric) equipment that installs on the rear of a truck which enables freight to be lifted from the ground to the height of the t...

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When do I need a liftgate?

If a loading dock at your facility or home is unavailable or not elevated, a lift gate is required for delivery. 

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What is Inside Delivery?

The delivery company shall unload Equipment and get it past the “the first threshold” of the building on a pallet with a pallet jack (minimum door width must be 42").    ...

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Finding Products  (See All)

How do I find a product I need on the Performance Health website?

To search for products, “click” in the search field at the top of the page to get started.     This will pull up some popular searches and trending product, which is a great...

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HCPCS  (See All)

How do I locate the appropriate HCPCS Code?

Some item descriptions contain an HCPCS codes – Healthcare Common Procedure Coding System.     These are suggested codes only.  Performance Health cannot guarantee they ...

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Product Reviews  (See All)

Ankle Braces  (See All)

Cervical Immobilize  (See All)

Knee Braces  (See All)

Shoulder Sling  (See All)

Elbow Support  (See All)

Ankle Sleeves And Support  (See All)

Cmc  (See All)

Knee Sleeves/Compression  (See All)

Elbow Sleeves/Compression  (See All)

Leg Sleeves/Supports  (See All)

Wrist  (See All)

Maternity Support  (See All)

Lumbar  (See All)

Elbow Brace  (See All)

Foot Braces  (See All)

Hand  (See All)

Knee Support  (See All)

Foot Support  (See All)

Foot Relief  (See All)

Heel  (See All)

Foot And Ankle Walkers  (See All)

Foot Orthotics  (See All)

Ankle Foot Orthosis  (See All)

Lumbo-Sacral  (See All)

Elbow Immobilize  (See All)

Knee Immobilize  (See All)

Gloves  (See All)

Knee Pads/Protection  (See All)

Shoulder Support  (See All)

Elbow Pads/Protection  (See All)

Elbow Specialty  (See All)

Shoulder Immobilization  (See All)

Posture Support  (See All)

Cervical Stabilize  (See All)

Leg Specialty  (See All)

Wrist Thumb  (See All)

Groin  (See All)

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Clinical  (See All)

Pedal Exerciser  (See All)

Treadmill  (See All)

Elliptical  (See All)

Recumbent Cycles  (See All)

Home  (See All)

Specialty Seating  (See All)

TF Storage Rack  (See All)

Steps  (See All)

Hip And Geri Chairs  (See All)

Total Gym, Pilates And Shuttle  (See All)

Hi-Lo Treatment Tables  (See All)

Foot Stools  (See All)

Group Tables  (See All)

Upright Steppers  (See All)

Mirrors/Screens  (See All)

Storage And Utility Carts  (See All)

Individual & Hand Therapy Tables  (See All)

Massage Tables And Chairs  (See All)

Stools  (See All)

Fixed Height Table  (See All)

Electric Parallel Bars  (See All)

Hi-Lo Mat Platform  (See All)

Staircases  (See All)

Standers  (See All)

Upright Cycles  (See All)

Multistations  (See All)

Strength Training Accessories  (See All)

Storage Cabinets And Mobile Racks  (See All)

Manual Parallel Bars  (See All)

Work Hardening  (See All)

Bolsters  (See All)

Barbells And Accessories  (See All)

Tilt Table  (See All)

Pulley And Cable Systems  (See All)

Ergometers  (See All)

Specialty Tables  (See All)

Benches  (See All)

Recumbent Steppers  (See All)

Single And Dual Stations  (See All)

Office Furniture  (See All)

Cardiovascular Fitness Accessories  (See All)

Fixed Height Mat Platform  (See All)

Patient Chairs  (See All)

Rower  (See All)

Active/Passive Equipment  (See All)

Lights, Iv Poles And Hampers  (See All)

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Advanced Healing And Specialty Dressings  (See All)

Compression Stockings  (See All)

Adhesive Bandages  (See All)

Compression Wrap Garments  (See All)

Gauze Bandages  (See All)

Elastic Bandages  (See All)

Hydrogels And Ointments  (See All)

Wound Care Compression  (See All)

Gauze Pads/Sponges  (See All)

Compression Gloves  (See All)

Stretch Bandage  (See All)

Padding  (See All)

Tubular Stockinette  (See All)

Cpr, Oxygen And Accessories  (See All)

Cohesive Bandages  (See All)

Lymphedema Kits And Accessories  (See All)

Wound Care Kits And Accessories  (See All)

Wound Care Tape, Film And Tape Alternatives  (See All)

Compression Arm Sleeves  (See All)

Compression Pumps  (See All)

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Massage Lotion  (See All)

Topical Analgesics And Therapeutic Rubs  (See All)

Skin Care, Pers Hyg, Health And Beauty  (See All)

Antifungals, Powders And Sprays  (See All)

Scar Tissue Massagers  (See All)

Silicone Dressings  (See All)

Skin Refrigerants And Cold Sprays  (See All)

Elastomer Putty And Creams  (See All)

Antiseptics And Wound Cleansers  (See All)

Hand Sanitizers  (See All)

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Ultrasound Head  (See All)

Electrotherapy Accessories  (See All)

Women'S Health Probes And Electrodes  (See All)

Biofeedback And Stim Units  (See All)

Wired Iontophoresis  (See All)

Cold Compression  (See All)

Cloth Electrodes  (See All)

Shortwave Diathermy  (See All)

Combo Packs  (See All)

Cold Packs  (See All)

Women's Health Stim Units  (See All)

Ultrasound Accessories And Gel  (See All)

Moist Heat  (See All)

Chilling Units And Freezers  (See All)

Hydrocollators And Accessories  (See All)

Paraffin Bath Accessories  (See All)

Paraffin Bath Waxes And Oils  (See All)

Paraffin Bath  (See All)

Portable Electrotherapy  (See All)

Foam Electrodes  (See All)

Wireless Iontophoresis  (See All)

Ultrasound Unit  (See All)

Heat Wraps  (See All)

Dry Heat  (See All)

Laser Therapy  (See All)

Combination Therapy  (See All)

Nmes  (See All)

Other Electrodes And Accessories  (See All)

Pelvic Floor Exercise Devices  (See All)

Whirlpools  (See All)

Women's Health Lubricating Gel  (See All)

Disinfectants  (See All)

Dry Needles  (See All)

Negative Pressure Devices  (See All)

Pneumatic Pumps  (See All)

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Clinical Retailing  (See All)

Exercise Bands  (See All)

Electric Massagers  (See All)

Specialty Weights And Conditioning  (See All)

Foam Rollers  (See All)

Fine Motor Exercise  (See All)

Exercise And Yoga Mats  (See All)

Shoulder Exercisers  (See All)

Exercise Positioning  (See All)

Exercise Band And Tubing Accessories  (See All)

Therapy Putty  (See All)

Soft Weights  (See All)

Hand Exerciser  (See All)

Ball Hand Exerciser  (See All)

Balance Trainers And Aids  (See All)

Wrist Exercisers  (See All)

Ropes, Body Blades And Bars  (See All)

Play Structure  (See All)

Exercise Loops  (See All)

Jump Training, Plyometrics And Hurdles  (See All)

Stretching Aids  (See All)

Exercise Tubing  (See All)

Exercise Balls, Pumps And Storage  (See All)

Wall Rail Systems  (See All)

Shoulder Kit  (See All)

Sensory Stimulation  (See All)

Relaxation  (See All)

Aquatic Therapy  (See All)

Shoulder Pulleys  (See All)

Games And Activities  (See All)

Free Weights  (See All)

Manual Massage Tools  (See All)

Active Sitting  (See All)

Aquatic Therapy Kit  (See All)

Gross Motor Activity  (See All)

Web Exerciser  (See All)

Finger Exerciser  (See All)

Agility Ladders, Cones And Dots  (See All)

Vestibular Therapy  (See All)

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Respiratory Care  (See All)

Dining Utensils  (See All)

Access And Environmental  (See All)

Cups/Drinking Aids  (See All)

Gripping Aids  (See All)

Plates And Dishes  (See All)

Grooming  (See All)

Sock And Shoe Aids  (See All)

Food Preparation  (See All)

Furniture Aids  (See All)

Environmental  (See All)

Medication Management  (See All)

Non-Slip Products  (See All)

Trays/Tables/Trolleys  (See All)

Automotive Aids  (See All)

Clothing Protection  (See All)

Alternative Communication  (See All)

General Safety  (See All)

General Self-Care  (See All)

Dining Assistive Devices  (See All)

Seating  (See All)

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Foam Cushions  (See All)

Specialty Walkers  (See All)

Standard Walkers  (See All)

Standard Rollators  (See All)

Wheelchair Ramps & Scales  (See All)

Self Propelled Wheelchairs  (See All)

Canes/Walking Sticks  (See All)

Attendant Propelled Wheelchairs  (See All)

Crutches  (See All)

Miscellaneous Mobility Accessories  (See All)

Wheelchair Accessories  (See All)

Gel Foam Cushions  (See All)

Foot & Leg Supports  (See All)

Cane/Crutch Accessories  (See All)

Back Supports  (See All)

Mobility Clothing  (See All)

Armrests & Trays  (See All)

Air Cushions  (See All)

Lap Supports  (See All)

Chest Supports  (See All)

Walker Accessories  (See All)

Wheelchair Trays  (See All)

Mobility Bags  (See All)

Cushion Accessories  (See All)

Lateral Supports  (See All)

Amputee Cushions  (See All)

Head Supports  (See All)

Specialty Rollators  (See All)

Gel Cushions  (See All)

Drop Seat Cushions  (See All)

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Helmets  (See All)

General Bed/Body Positioners  (See All)

Fall Mats  (See All)

Lower Extremity Bed Positioners  (See All)

Stand Aids  (See All)

Transfer Boards  (See All)

Bed Handles  (See All)

Breakaway Alarms  (See All)

Aid Assisted Transfers  (See All)

Gait Belts  (See All)

Slings  (See All)

Weight Sensing  (See All)

Patient Lifts  (See All)

Pillows & Neck Positioning  (See All)

Pole Assists  (See All)

Bed Rail Accessories  (See All)

Nurse Call  (See All)

Bed Rails  (See All)

Alarm Accessories  (See All)

Mattresses  (See All)

Beds  (See All)

Hip Protectors  (See All)

Trapeze  (See All)

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Kinesiology Tape  (See All)

First Aid And Medical Tape  (See All)

Stretch Adhesive Heavy Weight Tape  (See All)

Specialty Tape  (See All)

Cloth Adhesive Tape  (See All)

Misc Taping Supplies  (See All)

Tape Sprays And Lubes  (See All)

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Transfer Boards And Benches  (See All)

Bath And Shower Chairs  (See All)

Wheeled Commodes  (See All)

Static Commodes  (See All)

Shower Commodes  (See All)

Toilet Seats  (See All)

Grab Bars And Rails  (See All)

Bath And Shower Seats  (See All)

Toilet Frames And Supports  (See All)

Toileting Accessories  (See All)

Bathing And Showering Accessories  (See All)

Toilet Grab Bars  (See All)

Bath Lifts  (See All)

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Miscellaneous Instruments  (See All)

Visual Assessments  (See All)

Dynamometers  (See All)

Strength & Motion Kits  (See All)

Goniometers  (See All)

Sensation Testers  (See All)

Scales  (See All)

Measuring Devices  (See All)

Blood Oxygen  (See All)

Blood Pressure And Flow  (See All)

General Use Tool Kits  (See All)

Reflex Tools  (See All)

Fine And Gross  (See All)

Cognitive Assessments  (See All)

Inclinometers  (See All)

Stethoscopes  (See All)

Thermometers  (See All)

Reference Materials  (See All)

Monofilaments  (See All)

Urinalysis, Blood Tests, Misc. Screening  (See All)

Scissors  (See All)

Gait Training Assessments  (See All)

Miscellaneous Rom  (See All)

Sensory Assessments  (See All)

Pinch Gauges  (See All)

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Misc Protective Gear  (See All)

Surface Cleaners And Disinfectants  (See All)

Sleeves And Pads  (See All)

Athletic Training Bags  (See All)

Stopwatches & Timers  (See All)

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Hand Based Precuts  (See All)

Forearm Based Precuts  (See All)

Anti Spasticity Ball Splints  (See All)

Thermoplastic Sheet  (See All)

Closed Cell Padding  (See All)

Open Cell Padding  (See All)

Preformed Fracture Bracing  (See All)

Bracing Cast Accessories  (See All)

Soft Strapping Materials  (See All)

Extension Finger Splints  (See All)

Dynamic Splinting Accessories  (See All)

Hand Position Splint  (See All)

Forearm Based Thumb Spica Splint  (See All)

Miscellaneous Tools  (See All)

Heat Pans & Accessories  (See All)

Flexion Finger Splints  (See All)

Precut Fracture Bracing  (See All)

Lower Extremity Precuts  (See All)

Hook & Loop Accessories  (See All)

Functional Position Splint  (See All)

Corsets  (See All)

Dynamic Splinting Kits  (See All)

Elbow Splints  (See All)

Dynamic Splints  (See All)

Stockinette  (See All)

Resting Pan Mitt Splints  (See All)

Burn Splints  (See All)

Wrist Splints  (See All)

Finger Splint Accessories  (See All)

Cast Padding  (See All)

Tools Cast Accessories  (See All)

Custom Precuts  (See All)

Buddy Finger Splints  (See All)

Radial Nerve Splints  (See All)

Splinting Scissors  (See All)

Heat Guns  (See All)

Finger Splint Kits  (See All)

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