What is Live Chat?

Live Chat is a fast, efficient, and convenient way for you to communicate with our Customer Service team in real-time via messaging directly on our website.

Why use Live Chat? 

Live Chat is one of the fastest ways to find answers to your questions with minimal disruption to your day. Live Chat can save you time by eliminating the need to pick up the phone or send a lengthy email. Send a message for an instant answer – directly from a knowledgeable Customer Experience Agent.

How do I start a Live Chat Session?

It’s easy – look for the green “Questions? Chat Now” icon located at the bottom right of any Performance Health webpage.

How do I use Live Chat?

Starting a new chat session is as easy as 1,2,3:

  1. Click on the “Questions? Chat Now” icon to open the pop-up messenger
  2. Select from one of three categories (General Support, Products, Orders & Account) so we can connect you to the right agent
  3. Enter your full email address and begin typing out your question

When is Live Chat available?

Our expert Customer Experience Agents are available online Monday – Friday from 9:00 a.m. – 3:00 p.m. CST. If you open the Live Chat icon and see we’re offline, you have the option to fill out a form to contact us.

Our online Support Center is open 24/7 and may have the answers you need! The Support Center is home to detailed product information, how-to-guides and articles on topics such as order tracking and creating an online account.