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Returns

Learn everything you need to know about returns & the return process.

What are the guidelines to return damaged goods?
Damaged shipments should be reported within five (5) days of receipt. If a shipment arrives damaged or if the box appears damaged.  Note damage on th...
Fri, 3 Sep, 2021 at 10:40 AM
What returns are impacted by COVID-19?
Due to the COVID-19 outbreak, specific categories and quantities purchased will no longer be accepted for returns to protect our customers and employees:...
Fri, 3 Sep, 2021 at 11:20 AM
What does RMA mean in the product return process?
RMA is the acronym for Return Merchandise Authorization. The RMA is issued by a member of our Customer Experience team (800-323-5547). It is important to wr...
Fri, 3 Sep, 2021 at 11:22 AM
After the RMA is issued, when is the product expected to be returned?
Products issued an RMA (Return Merchandise Authorization) number must return the product within 30 calendar days after the number was issued and received. 
Fri, 3 Sep, 2021 at 11:28 AM
Who is responsible for the return item shipping?
 If Performance Health caused the product or shipping error, we are responsible for the return shipping cost.  If the customer ordered incorrectly, the cust...
Fri, 3 Sep, 2021 at 11:29 AM
Is there a re-stocking fee for returned products?
The customer would be charged a re-stocking fee for returns unless Performance Health made the error.                      Restocking Fees           ...
Fri, 3 Sep, 2021 at 11:31 AM
Why would I receive more than one RMA number and shipping label for multiple items returned from a single order?
If multiple items are being returned from a single order but were shipped from different warehouses, the items must be returned to stock from the original w...
Fri, 3 Sep, 2021 at 12:25 PM
Will I have to pay the shipping cost to receive the correct item when Performance Health shipped the wrong item initially?
The customer will not be charged for re-shipping correct items when the original error was at the fault of Performance Health. 
Fri, 3 Sep, 2021 at 12:26 PM
When will I receive the credit when the wrong item shipped?
The customer will receive credit when the incorrectly shipped items are received back at the correct warehouse. 
Fri, 3 Sep, 2021 at 12:27 PM
How do I report missing or wrong items in my order?
If your order is missing items or has been incorrectly filled, please contact Customer Service at 800.323.5547. 
Fri, 3 Sep, 2021 at 1:11 PM