Damaged shipments should be reported within five (5) days of receipt if a shipment arrives damaged or if the box appears damaged.  Note all damage on...

No returns without prior authorizations for items shipped by truck.  Request for authorization is not guaranteed by vendor.  If return is approved, it must ...

RMA is the acronym for Return Merchandise Authorization. The RMA is issued by a member of our Customer Experience team (800-323-5547). It is important to wr...

Products issued an RMA (Return Merchandise Authorization) number must return the product within 30 calendar days after the number was issued and received. 

 If Performance Health caused the product or shipping error, we are responsible for the return shipping cost.  If the customer ordered incorrectly, the cust...

The customer is responsible for the restocking fee for returns when items are ordered in error. If Performance Health originated the order or shipping err...

If multiple items are being returned from a single order but were shipped from different warehouses, the items must be returned to stock from the original w...

The customer is not responsible for shipping charges to ship the correct item(s) when Performance Health is responsible for the original order or shipping e...

If Performance Health incorrectly ships an item to the customer, a credit will be issued after the product(s) is returned to the correct warehouse. Call cus...

If your order is missing items or has been incorrectly filled, please contact Customer Service at 800.323.5547 within 5 days of receipt of shipment. Please...