Learn everything you need to know about returns & the return process.
Damaged shipments should be reported within five (5) days of receipt. If a shipment arrives damaged or if the box appears damaged. Note damage on th...
Fri, 3 Sep, 2021 at 10:40 AM
Due to the COVID-19 outbreak, specific categories and quantities purchased will no longer be accepted for returns to protect our customers and employees:...
Fri, 3 Sep, 2021 at 11:20 AM
RMA is the acronym for Return Merchandise Authorization. The RMA is issued by a member of our Customer Experience team (800-323-5547). It is important to wr...
Fri, 3 Sep, 2021 at 11:22 AM
Products issued an RMA (Return Merchandise Authorization) number must return the product within 30 calendar days after the number was issued and received.
Fri, 3 Sep, 2021 at 11:28 AM
If Performance Health caused the product or shipping error, we are responsible for the return shipping cost. If the customer ordered incorrectly, the cust...
Fri, 3 Sep, 2021 at 11:29 AM
The customer would be charged a re-stocking fee for returns unless Performance Health made the error. Restocking Fees ...
Fri, 3 Sep, 2021 at 11:31 AM
If multiple items are being returned from a single order but were shipped from different warehouses, the items must be returned to stock from the original w...
Fri, 3 Sep, 2021 at 12:25 PM
The customer will not be charged for re-shipping correct items when the original error was at the fault of Performance Health.
Fri, 3 Sep, 2021 at 12:26 PM
The customer will receive credit when the incorrectly shipped items are received back at the correct warehouse.
Fri, 3 Sep, 2021 at 12:27 PM
If your order is missing items or has been incorrectly filled, please contact Customer Service at 800.323.5547.
Fri, 3 Sep, 2021 at 1:11 PM