Ordered online? Go to the Track Order page and provide your order number and email to view the order status – no account login required. For all orders: you can find the ...
Read moreThe My Orders section of your account will display different statuses (ETA, etc.) while your order is being processed. Processing indicates we’ve received the order and are w...
Read moreProducts issued an RMA (Return Merchandise Authorization) number must return the product within 30 calendar days after the number was issued and received.
Read moreIf Performance Health caused the product or shipping error, we are responsible for the return shipping cost. If the customer ordered incorrectly, the customer pays the return...
Read moreIf your order is missing items or has been incorrectly filled, please contact Customer Service at 800.323.5547. Please have the following information readily available to acco...
Read moreTo request a quote for a Performance Health product or service: Add the item(s) to your cart Go to your Cart Click the "Request Formal Quote" button below the car...
Read moreWhat is Live Chat? Live Chat is a fast, efficient, and convenient way for you to communicate with our Customer Service team in real-time via messaging directly on our website....
Read moreTo become a Performance Health Business Customer, you will need to contact customer service via phone call (800.323.5547) or email (customersupport@performancehealth.com) for t...
Read moreWhen you have chosen your desired product, simply click the “Add to Cart” button. If the product has multiple options (size, color, etc.) there will be a dropdown m...
Read moreTo open an account, start at the “My Account” (a silhouette of head and shoulders) icon and click “Create an Account”. Answer the questions that appear in a pop-up w...
Read moreAt the top of the website and toward the right, there is a blue ribbon with an icon that shows a silhouette of head and shoulders (that is your account information). While ...
Read moreAt the top of the website and toward the right, there is a blue ribbon with an icon that shows a silhouette of head and shoulders (that is your account information). While ho...
Read moreOnce your account has been set up to manage multiple billing accounts, hover over the "My Account" icon at the top of the page and click “Switch Account.” A pop-u...
Read moreSimply use the “forgot password” function to re-establish your log-in credentials. For your convenience, you may use your previous password or create a new one during this pro...
Read moreIf you suspect fraud, report it at once. If it appears your login information has been misused by other parties or fraudulent ordering is occurring on your account, please chan...
Read moreWhile every effort is made to ensure the accuracy of the pricing on the website, Performance Health reserves the right to change prices without notice. If you receive sp...
Read morePerformance Health will send invoices, credit memos, cash sale receipts, and account statements to customers electronically. To begin paperless billing, Company ...
Read moreWe accept Visa, MasterCard, Discover Card, American Express, and GSASmartPay®. If you are charging your order, please include: The name on the card The ca...
Read morePlease mail your check/money order made payable to Performance Health along with your order. Be sure to include tax and shipping charges. Send all remittances to...
Read moreAn order can be charged to your Performance Health account. For information on opening an account, call our Customer Service at 1.800.323.5547. All ord...
Read moreIf the facility receiving the merchandise is in a state or locality that typically charges tax, and you are exempt from tax, include a copy of your exemption or resale certific...
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Yes! Items that ship by freight can now be ordered on our website. The truck icon on the product pages denotes that the product is oversized and ships by truck. After...
Read moreA liftgate is a piece of hydraulic (sometimes electric) equipment that installs on the rear of a truck which enables freight to be lifted from the ground to the height of the t...
Read moreIf a loading dock at your facility or home is unavailable or not elevated, a lift gate is required for delivery.
Read moreThe delivery company shall unload Equipment and get it past the “the first threshold” of the building on a pallet with a pallet jack (minimum door width must be 42"). ...
Read moreTo search for products, “click” in the search field at the top of the page to get started. This will pull up some popular searches and trending product, which is a great...
Read moreSome item descriptions contain an HCPCS codes – Healthcare Common Procedure Coding System. These are suggested codes only. Performance Health cannot guarantee they ...
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