Damaged shipments should be reported within five (5) days of receipt if a shipment arrives damaged or if the box appears damaged.
Note all damage on the delivery bill and have the driver sign it, acknowledging the damage.
Contact Customer Service at 800.323.5547 within five (5) days of receipt to start processing an insurance claim.
An order will be entered at that time to replace the merchandise.
Save the container, packaging material, and merchandise for inspection.