Damaged shipments should be reported within five (5) days of receipt. If a shipment arrives damaged or if the box appears damaged. 

  • Note damage on the delivery bill and have the driver sign it, acknowledging the damage. 

  • Contact Customer Service within five (5) days of receipt to start processing an insurance claim.  

  • An order will be entered at that time to replace the merchandise. 

  • Save the container and merchandise for inspection.