Damaged shipments should be reported within five (5) days of receipt if a shipment arrives damaged or if the box appears damaged. 

  • Note all damage on the delivery bill and have the driver sign it, acknowledging the damage. 

  • Contact Customer Service at 800.323.5547 within five (5) days of receipt to start processing an insurance claim.  

  • An order will be entered at that time to replace the merchandise. 

  • Save the container, packaging material, and merchandise for inspection.