The My Orders section of your account will display different statuses as your order is being processed.

  • Processing indicates we’ve received the order and are working to get your items to you as quickly as possible.
  • Pending Review indicates the order is processing but there is a need to contact Customer Service at 800.323.5547 to complete the order process .
  • Partially Shipped indicates some items in that order have been sent and tracking information is available, while other items are pending shipment or may be backordered. 
  • Complete indicates all items in the order have shipped and tracking information is now available for all items. 
  • For orders Pending Approval, contact your organization’s account administrator.

For order tracking information, view this article.